SIA "Must Have" (reg. no. 40203156086 , legal address Rudzu iela 25, Dreiliņi, Stopiņu novads, LV-2130, Latvia) complies with the requirements of the European Union General Data Protection Regulation No. 2016/679 in Latvia.

With us, your personal data is safe!

SIA  SIA "Must Have" provides you with the best user experience. Our goal is to inform you as clearly as possible about how and why we use your personal information. We obtain information about you from various sources. Some of the information may be personal information that can be used to identify you (your first name, last name, email address, phone number, or residential mailing address).

By using our website to purchase goods or services, you confirm that you understand the Privacy Policy and agree to follow changes to it.

SIA  "Must Have" has the right to make changes at any time; they are published on the website www.lasio.lv or www.lasioinc.lv. Please read it before making repeat purchases.

The Privacy Policy explains how SIA "Must Have" processes your personal data when you use our website services. This Policy provides you with information about what information we collect, how we use and protect it. The Policy applies to all types of personal data processing from the websites www.lasio.lv and www.lasioinc.lv. Below is detailed information about the protection of your data.

SIA  "Must Have" collects information obtained about you to provide even better services and user experience. We retain responsibility for data processing and the importance of confidentiality. SIA "Must Have" collects private data necessary for you to achieve the goal – to purchase goods, receive services, or receive information. When making a purchase, submission of personal data is mandatory, because without it you cannot complete the purchase.

1. You provide us with personal information (first name, last name, phone number; email, delivery address for goods or services) when registering for a service account on our website, calling, or sending an email. Your personal data is automatically anonymized after the order is completed (delivery, cancellation, or return).
2. You indicate how you wish to receive the information we send you about our goods and services (by SMS, to a postal address, or to an electronic address).
3. SIA "Must Have" uses cookies (small files stored in your computer's browser) to ensure website functionality, to remember your preferences for purchases and receiving advertising; as well as to obtain statistical data about visitor flow, count and time, and to improve the efficiency of activities on the website.
4. SIA "Must Have " enabled cookies will provide you with a better experience and ease of use; they are not strictly necessary for the basic functions of the website. Deleting stored cookies is possible in your device's internet browser settings section by deleting the stored cookie history.
5. SIA "Must Have" can receive your personal information as a website user only from you personally and only when you use the website services (order registration, contacting customer support, leaving feedback about a purchase or service, or by email).

In cases provided by law, SIA "Must Have" may transfer information to third parties. SIA "Must Have" may use aggregated information obtained from website users without identifying individual persons, in order to better understand how the websites are used, as well as to study visitor habits and improve the website.

1. When paying for goods and services provided by the SIA  "Must Have" website, we receive, collect and process the following information: your bank account number; the name of the bank institution; your phone number; email address.
2. Your data may be transferred to a third party – a leasing company – only in cases where you wish to use the leasing company's services by placing an order and filling in the relevant form on our website. SIA  "Must Have" collects personal data necessary to register and complete a purchase on lease in accordance with Article 4(8) of the General Data Protection Regulation. The data is necessary to identify the person, verify the person's creditworthiness, and is not transferred to third parties for any other purpose.
3. By providing your personal data for purchasing goods on lease, you confirm that the data has been filled in personally and is true. You allow credit institutions, without additional confirmation, to receive, send and verify all data submitted by you in any database or register that has legally established rights to disclose information to third parties for the purpose of assessing creditworthiness.
4. SIA "Must Have" data processors – third parties (data centers, support services, delivery services, etc.) – are provided only with the necessary amount of data to perform a specific task or provide a service. Third parties may not use your data for other purposes or transfer it to other persons without the consent of SIA "Must Have". Processors ensure the protection of your personal data in accordance with applicable laws and a written agreement with SIA "Must Have".
5. Personal data may be transferred to competent state authorities and administrative institutions, law enforcement authorities (police, etc.), supervisory authorities only when necessary and in accordance with the legal procedure set out in regulatory enactments.

1. Personal data required for concluding a leasing agreement is transferred to the leasing company's servers using the SSL standard. After order processing, the data is deleted from the website and SIA  "Must Have" does not store it, except for data related to payment processing for order payment, which is included in SIA "Must Have" accounting records.
2. To provide warranty and post-warranty support for the product you purchased, to contact you regarding your request, for accounting purposes, as well as to manage your settings and rights, SIA  "Must Have" stores your personal information for 10 years.
3. If you do not request deletion of your data during this period using the website, or by personally arriving at the SIA  "Must Have" office with an identity document, after the end of the 10-year period the personal data is destroyed.

The regulatory framework in the field of data protection grants you rights regarding the processing of your personal data. If you have any questions or concerns about your privacy and the data protection measures of SIA  "Must Have", please contact us.

1. Every person has the right to receive the information specified in regulatory enactments in relation to the processing of their data and to object to the processing of personal data by submitting a written application at the SIA  "Must Have" office at Rudzu iela 25, Dreiliņi, Stopiņu novads, Latvia, presenting an identity document.
2. You have the right to submit a complaint to the State Data Inspectorate if you believe that your rights to personal data protection have been violated.
3. You have the right to отказаться from receiving emails by sending a message to [email protected] or to unsubscribe using the link in electronic letters. When your data is processed based on your consent, you have the right to withdraw your consent at any time, which serves as the basis for SIA  "Must Have" to stop processing your data.
4. You have the right to request SIA  "Must Have" to delete or restrict your personal data, to object to the processing of personal data, and to request correction of personal data in accordance with the Regulation. This does not apply in cases where the law requires SIA "Must Have" to retain the data.
5. You have the right to restrict the processing of your personal data. However, it should be taken into account that if you request that the processing of your data be restricted, it may affect your ability to receive services from SIA  "Must Have".

The controller responsible for processing your personal data is SIA  "Must Have" (reg. no. 40203156086, legal address Rudzu iela 25, Dreiliņi, Stopiņu novads, LV-2130, Latvia). If you have any questions about the processing of your personal data, write to SIA "Must Have" at [email protected].

1. We ship products via parcel lockers or Latvijas Pasts, plus 3,50 EUR for delivery;
2. Contact us about the most convenient pick-up location. You can pick up the product at our address by agreeing on an arrival time;
3. We ship products cash on delivery with Omniva; shipping costs 4.80 EUR, regardless of the order amount;
4. We offer courier delivery to your chosen address. Delivery cost 8.00 EUR;
5. For orders over 70.00 EUR, free delivery to Omniva parcel lockers;
6. For orders over 100.00 EUR within Riga city limits to the desired address, delivery is free of charge;
7. We ensure delivery of the order within three business days from the moment the order is paid.

A natural person who expresses a wish to purchase, purchases or could purchase or use a product or service for a purpose not related to business or professional activity (hereinafter – the consumer), in accordance with Cabinet of Ministers Regulation No. 255 “Regulations on distance contracts”, paragraph 19, may exercise the right of withdrawal and return the purchased product within 14 calendar days from the moment of purchase.

To exercise the said right of withdrawal, you must inform SIA “Must Have” electronically by sending an application to [email protected] or in writing by sending an application to Rudzu iela 25, Dreiliņi, Stopiņu novads, LV-2130, Latvia, with a notice of your decision to withdraw from the above-mentioned distance contract.

Submitting the application within the specified term releases the consumer from any contractual obligations related to the respective distance contract. The consumer's obligation is to return the product to the seller within seven days from sending the withdrawal form or application (sending of an electronic letter or postal stamp). After the product is returned, the seller assesses the condition of the returned product and prepares a document for the refund and sends it as a reply electronically or to the specified address. If the consumer confirms the contents of the refund document, the seller's obligation is to refund the consumer the amount paid for the product within seven days after receiving the consumer's confirmation.

• the price of the goods or service depends on fluctuations in the financial market which the seller cannot control and which may occur during the withdrawal period;

• the goods are made according to the consumer's instructions, or the goods are clearly personalized;

• the goods deteriorate quickly or their expiry date is soon;

• the consumer has opened the packaging of goods which, for health and hygiene reasons, cannot be returned;

• due to their nature, after delivery the goods have been irreversibly mixed with other components of these goods (for example, two acrylic paints contained in the package and separated have been mixed);

• the consumer has requested the seller or service provider to come and carry out urgent repair or maintenance work. If the seller or service provider, upon arriving at the consumer, provides an additional service or delivers goods that are not necessary spare parts to carry out the repair or maintenance work, the right of withdrawal applies to the said additional services or goods;

• the consumer has opened the packaging of an audio recording or video recording, or computer software (also applies to software for a PDA, navigation device, etc.);

• a contract has been concluded for the supply of digital content which is not supplied on a tangible medium and the supply of digital content has started with the consumer's prior express consent and acknowledgement of the loss of the right of withdrawal.

• When receiving the goods, make sure that they fully correspond to what was ordered – manufacturer, model, color, size and other essential parameters. The right of withdrawal does not apply to goods delivered by courier service where scratches or any other mechanical damage are found and this was not indicated immediately upon receipt of the goods. If you see any visually noticeable damage to the packaging, please ask the courier to note it on the delivery note. This will help to quickly find a solution if the goods themselves were also damaged during delivery! You have the right not to accept goods at the time of delivery if the packaging is damaged or seems suspicious.

• Check, but do not use the product.

• Do not open the packaging of audio recordings, video recordings or computer software.

• Keep and do not damage the original packaging and комплектность of the product.

If the consumer exercises the right of withdrawal and it is not related to non-conformity of the respective goods or service with the terms of the contract, then the consumer is obliged to cover the costs associated with returning the goods.

Complaints about availability or quality of goods should be submitted electronically by sending to [email protected] or in writing by sending to Rudzu iela 25, Dreiliņi, Stopiņu novads, LV-2130. The seller shall provide the consumer with a written reply to the complaint within 7 business days from the day of receipt of the complaint, sending the reply to the contact address indicated in the complaint, and shall inform about the possible way of fulfilling the claim or resolving the dispute if no agreement has been reached within the said period on fulfilling the consumer's claim or an alternative way of fulfilling the claim.

If the complaint is признана unfounded and you do not agree with recognizing the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in regulatory enactments by submitting a written application to the seller for out-of-court dispute resolution, indicating:

• first name, last name, contact information;

• date of submission of the application;

• the essence of the dispute, claims and their justification.

• http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

• http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

• https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV

Information about out-of-court dispute resolution options and out-of-court dispute resolvers:

The seller shall provide the consumer with a written reply to the complaint within 15 business days from the day of receipt of the complaint, sending the reply to the contact address indicated in the complaint, and shall inform about the possible way of fulfilling the claim or resolving the dispute if no agreement has been reached within the said period on fulfilling the consumer's claim or an alternative way of fulfilling the claim.

SIA “MUST HAVE” does not store concluded purchase contracts. In отдельных cases it is possible to restore purchase documents (receipt, delivery note) and warranty cards.

“Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.”